ID : 25022
Service Control Administrator
Our Ringwood based client are looking for an organised, self-motivated individual to join their Customer Service team.
The role will consist of a variety of duties and will require someone who is adaptable and who embraces change for the good of the business.
Main Duties
To monitor customers web-site for incoming jobs and jobs to be accepted within customer agreed time-scales
To process and load into internal CMS the customer jobs
To process and load into internal CMS out of hour calls
To regularly monitor open jobs on both internal CMS and customers web-site and allocate labour to maximize efficiency
To contact & communicate job allocations to engineers and make adjustments when necessary
To ensure customer queries are handled and systems updated accordingly
To ensure updates on both internal CMS and customers web-site are done daily
To ensure maintenance visits are logged and assigned
To schedule engineer for fitting parts (when advised by procurement department)
To ensure customer reports are ran as required daily / weekly etc.,
To ensure completed jobs are closed on both internal CMS and customers web-site
To work as part of a team to ensure both the departments and customer expectations are continually met
There are career opportunities for the right person and you will be working with a fun and sociable team where a bright and friendly personality will be welcomed.
This role will require someone able to work on a shift rota basis between 7.30am-5.30pm as well as 1 in 3 Saturdays (1 in 4 during the winter months)
