Voice Process Call Centre – Fusion BPO Centres

-Inbound Services: is a type of call centre, where calls are made to the call centre by customers and/or prospective customers and this means the call centre does not make the call on the account of a client the types of inbound services offered are:

ocustomer service

oinvoice support

olive chat support

-Outbound Services: is the contrary of an inbound call centre. Here call centre agents call customers on the behalf of the clients and try to convert their conversations into sales or revenue. The different kinds of outbound services offered are:

olead generation

ofundraising

ocollections

ocross-selling