ID : 25037
CCA International has an exciting opportunity for multiple Customer Service Consultant’s – German Speaking to join our friendly, dynamic team based in Ringwood, Hampshire. You will join us on a full time, permanent basis and you will receive a competitive starting salary of £21,537 per annum with the opportunity to earn a £1000 Bonus.
Skills required to become a Customer Service Consultant – German Speaking
– Fluent in German
– Good written and spoken English skills
– Friendly telephone manner
– Good Customer Service Skills
– Ability to quickly establish rapport with customer/prospect through the use of approachability, empathy
– Relay & provide information whilst paying close attention to detail
– Ability to respond to customer queries and complaints via email or letter in both English and German
– Ability to remain positive, courteous & professional at all times
– Deliver the FCA guidelines and fundamentals of the call the client requires. At all points making sure the customers is treated fairly
– Ability to communicate and empathise and a real willingness to help
– The ability to stay focused and controlled, ensuring all core elements are addressed methodically
– To have fun at work!
Benefits of becoming our Customer Service Consultant – German Speaking:
– 20 days holiday plus additional day per year
– 50% off More Buses quarterly bus pass
– Corporate discount including gym membership, restaurants, dentist scheme plus much more
– Recommend a Friend Scheme
– Enhanced qualifications
Working hours of our Customer Service Consultant – German Speaking : Hours between Monday – Friday between 8am – 6pm
