An online community message and ad platform is looking for an Accounts Receivable Assistant to join their team on a permanent basis. As an Accounts Receivable Assistant, you will be the central point for pro-account customers to rectify any disputes and finance related queries supporting sales, finance, operations and internal stakeholders to promote timely collections across all of verticals.
Responsibilities:
Recovering outstanding debt to increase the internal collection rate for key clients across verticals
Resolving client billing discrepancies and queries in a timely manner to reduce bad debt
Following up on bounced and failed payments
Updating the CRM with finance contact, company names and billing addresses to ensure accuracy of data
Working with the sales, finance and operations teams to resolve invoicing discrepancies
Responding to internal and external queries regarding finance related queries in a timely and efficient manner as outlined by the service level agreements
Ensuring account administration and data accuracy in line with internal finance guidelines
Reconciling financial discrepancies by collecting and assessing information, at account, finance and product level
Dealing with account suspensions and reconciliation
Calling customers with overdue invoice payments in line with the internal dunning process
Reviewing and researching payment discrepancies, applying credits accordingly, reviewing for charge accuracy and working with finance to generate revised invoices
Preferred Skills and Experience:
Excellent verbal and written communication skills
Ability to perform multiple tasks simultaneously with high degree of accuracy
Excellent time management skills and the ability to prioritise workload
Excellent customer service and problem solving skills
Ability to work through issues with customers, employees, and colleagues in a calm, proficient and effective manner
Strong, proficient skills in MS Office, Excel, Data Entry and CRM’s and Ideally Salesforce
Minimum of one year call centre or credit control experience desirable
Ability to work in a fast-paced environment at a company growing in revenue
Proven ability to work effectively under pressure and meet deadlines and targets
If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted.
