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JOBS Customer Service & Call Centre Officer

Entry level Compliance Monitoring Officer

£20,000.00 (Fixed)

    Price : £20,000.00 (Fixed)
    Type : Jobs
    Date : 27th July 2018
    Condition : Full time
    Warranty : No
    Location : Dorset, Bournemouth, UK

    As a Compliance Monitoring Officer, you will be responsible for assisting the business monitor its activities against regulatory requirements. This will include auditing recorded calls, giving feedback and support for both Sales and Customer Services colleagues. There will also be various admin and reporting duties.

    This is a fantastic opportunity for someone seeking a permanent role in a great team with the ability to develop their skills in a vibrant contact centre environment.

    Essential Skills/Experience:

    Attention to detail

    Team work and ability to work with minimal supervision

    Desire to update knowledge and skill set when required

    Ability to self-motivate

    Strong IT skills including good knowledge of Microsoft Office, specifically Excel

    Experience working within the financial services sector

    Excellent communication, particularly writing/English.

    Main Duties and Responsibilities:

    Monitoring/auditing telephone calls and client files

    Providing feedback on your findings

    Collating information for reporting purposes

    Ability to identify trends and thematic issues

    To assist with the handling of complaints both over the phone and in writing

    Maintain accurate records and files

    Maintain a good level of personal presentation


    What’s on offer:

    £18,000 – £20,000 basic salary


    Free Parking

    Excellent Training and Development

    Local discounts

    Christmas and Summer Parties

    Location: Bournemouth, Dorset

    Hours: Full Time, Mon-Fri, 37.5 hours

    Job Types: Full-time, Permanent

    Salary: £18-20,000.00/ year