Entry level Compliance Monitoring Officer

As a Compliance Monitoring Officer, you will be responsible for assisting the business monitor its activities against regulatory requirements. This will include auditing recorded calls, giving feedback and support for both Sales and Customer Services colleagues. There will also be various admin and reporting duties.

This is a fantastic opportunity for someone seeking a permanent role in a great team with the ability to develop their skills in a vibrant contact centre environment.

Essential Skills/Experience:

Attention to detail

Team work and ability to work with minimal supervision

Desire to update knowledge and skill set when required

Ability to self-motivate

Strong IT skills including good knowledge of Microsoft Office, specifically Excel

Experience working within the financial services sector

Excellent communication, particularly writing/English.

Main Duties and Responsibilities:

Monitoring/auditing telephone calls and client files

Providing feedback on your findings

Collating information for reporting purposes

Ability to identify trends and thematic issues

To assist with the handling of complaints both over the phone and in writing

Maintain accurate records and files

Maintain a good level of personal presentation

*TRAINING AND SUPPORT PROVIDED*

What’s on offer:

£18,000 – £20,000 basic salary

Pension

Free Parking

Excellent Training and Development

Local discounts

Christmas and Summer Parties

Location: Bournemouth, Dorset

Hours: Full Time, Mon-Fri, 37.5 hours

Job Types: Full-time, Permanent

Salary: £18-20,000.00/ year