Entry level Customer Services Manager

Has anyone ever told you that you’re outstanding at what you do? Do you live and breathe the delivery of first class customer services? If you do, then we need to talk, as we’re looking to hire the ‘Best of the Best’.

We’ve experienced rapid growth over the past year and as such we have an exciting opportunity for an inspirational and passionate leader to take responsibility for our customer services and administrative support functions.

You will fully support some small teams by demonstrating first class customer service techniques, identifying skills gaps and training needs as well as setting training and development plans. You will identify, monitor and retrain team members to provide continued development, delivering feedback in a positive and encouraging manner.

The role is busy and diverse, ensuring excellent customer service is delivered at all times. Our Student Support team maintains regular client contact, books venues, courses and accommodation, handles occasional complaints and liaises with awarding organisations. They also ensure courses are filled to optimum levels. You will also oversee our Accounts team, who maximise revenue collection and maintain efficient support processes. Our Tutor Support team provides technical support to our students as well as marking case studies and portfolios. Exam results are analysed and recommendations are provided to ensure our high standards are maintained.

Customer Service | Leadership | Technical Support | Customer Service Manager

Essential Skills

Strong leadership skills must be demonstrated, along with the ability to make decisions.

You’ll also need to be a quick learner and proficient in using a range of IT systems.

You will review and improve processes and efficiencies in various tasks and duties.

Desirable Skills

An understanding of qualification frameworks and delivery would be desirable but not essential.

About Company

As winners of the UK Active Training Provider of the year 2016 and 2017 as well as Supplier of the year for 2018, Future Fit are renowned in the industry for delivering first class qualifications and training.

Driven by a desire to make a difference to our learners and our industry as a whole, our annual Raising the Bar report aims to increase standards of training for fitness professionals and we are proud to be recognised for our commitment to supporting our learners throughout their training journey and beyond.