ID : 12517
We are looking for an A+ member of staff to join a team of 15 people at our busy Corstorphine office.
If you’ve taken the trouble to watch the video you will see what our customers say about us. We’re looking for someone to join our team. Our tax return specialist is responsible for delivering service so good that they get similar comments across the board.
The new Tax Return Specialist will join our ‘Technical Hub’ in a fast moving, busy, engaging, sometimes pressured office environment.
As a business we are constantly striving to deliver the very best in customer service. We are deadline driven, have lots and lots of clients and are moving from the traditional view of an accountant to a tech driven company offering business advice and support.
The team is a dedicated bunch, tight knit and enjoy the occasional night out! We continue to grow so are constantly on the lookout for like-minded people to join us.
So, what are we looking for in a Tax Return Specialist?
Many, many things. Firstly we need someone who is willing to learn and learn fast. It’s a busy role and knowledge will build up over time – we understand that – but we need someone who can pick up the baton and run with it from day one. We have high standards around service delivery and customer service and we need someone with standards at least as high as ours.
As you can tell from the previous statement lots and lots of prior knowledge about personal tax is not necessarily needed but would be an added bonus. However the successful candidate will have a working knowledge of the tax system and will have some experience of putting tax returns together.
We also need someone with an open mind because we like to do things differently for the benefit of our customers.
We need someone who is well organised. The role has lots of elements: our Tax Returns Specialist’s prime responsibility is completing tax returns but customer service is also key – the ability to meet with new customers and discover their needs and to sign them up, liaise with existing customers to get information from them, complete their tax returns and then talk them through the results is very important.
Then there are inbound telephone calls, emails and general queries to be dealt with, all within our Service Level Agreements..
The ideal candidate will have worked in an accountancy practice and be at least partly qualified. If they haven’t worked in a practice at the very least they will have worked in a busy office environment with a relentless focus on customer service – if they have been in a workplace that required them to hit targets so much the better.
They will be accurate in their work (attention to detail is very, very important) and will be able to prioritise their workload to meet demanding deadlines.
We have a detailed training plan in place so if all of what we’ve covered sounds daunting, don’t worry. For the right candidate development will be provided and we always encourage team members to develop their work based and theoretical knowledge by taking professional qualifications.
So, to summarise.
The role is busy… it is customer focused; essentially our new Tax Return Specialist will be looking after the ongoing needs of a group of clients who are required to submit Self Assessment Tax Returns.
