Customer Care Assistant
Chicken Guard is the world’s leading manufacturer of automatic hen house door openers. We are based in Fulbourn, just outside of Cambridge.
Our business has expanded rapidly over the last few years, and therefore we are looking to add a full-time customer care assistant to our friendly team.
What we’re looking for:
Someone who is self-motivated and reliable
Someone with a good telephone manner and customer service experience
Someone who is comfortable with using computers and technology
Someone with the ability to work both independently and as part of a team
A quick learner with close attention to detail
About the Role:
Main duties include:
Dealing with customer technical queries regarding our products both over the phone and via email
Logging all repairs/returns completed on an Excel spreadsheet
Processing UPS shipping labels for all website orders and replacement parts
Responding to customer feedback reviews on both our company website and Amazon
Other Ad hoc administrative duties
Full training will be provided for the role.
Hours of work:
9am – 5pm Monday to Friday, with a half hour lunch break. 37.5 hours per week
Rate of Pay:
Starting from £10 per hour, plus performance related bi-annual bonus
How to apply
Please send your CV and a cover letter using the reference “Customer Care Assistant”