Full time 2nd Line IT Support Engineer

2nd Line Service Desk Support Engineer

Salary up to £25,000 p.a. + Overtime + Bonus + Plus excellent benefits and career progression opportunities.

Permanent, Full Time, Based in Christchurch.

Are you a skilled 2nd Line Service Desk Support Engineer with a strong background in installing, maintaining and supporting IT infrastructure? Would you be interested in joining a progressive company that will invest in you and support your IT career for the long-term?

This role offers a competitive salary between £22-25,000 p.a. depending on relevant skills and experience. You will also be able to increase your salary with paid overtime by the hour and incentives and bonuses. The company offers extensive certified training (e.g. Microsoft Certifications) funded by the company, 22 days holiday plus all bank holidays, and excellent career progression opportunities in line with business growth plans.

You will be working with a diverse range of technologies that will enhance your skills. You will be responsible for the escalation of technical 2nd line support queries on the service desk and will be required to resolve these issues to ensure that tickets and incidents are resolved efficiently. You will also be required to participate in paid on-call rota duties, which will include evenings, nights and weekends (occasional).

Personal Attributes & Experience

Essential:

*Experience working in a busy 2nd Line Support role on a service desk, preferably for a Managed Services company

*Some experience (or capability) of dealing with on-site IT infrastructure/hardware issues

*Windows Server and Windows operating systems

*DHCP, DNS, AD

*MS Exchange

*ESXi/VMware Virtualisation (or similar)

*Networking knowledge covering LAN/VLAN/WAN technologies

*Excellent customer service and quality management skills

Desirable: IP CCTV; Proxy door locks; Firewalls; Broadband; MPLS networks; WiFi; Mitel telephone systems

Working Hours: Office based Monday to Friday 8:00 am – 5:00 pm OR 9:00 am – 6:00 pm (alternating weekly). On-call shifts are on a rota basis which will include evenings, nights and weekends.

Vacancy Contact: Fadi Jawish, TeamJobs Bournemouth

Keywords: 2nd Line Support, Service Desk, Helpdesk, IT Support, Systems Engineer, Desktop Support, Network Administrator, IT Administrator, Technical Support, Information Technology, Remote support.