ID : 25047
About The Role
We are seeking a Full Time Customer Service Champion to manage our day by day customer service functions and scale up the department as we grow. This is an extremely exciting opportunity to join a young and entrepreneurial environment in a quick grown company within the jewellery e-commerce sector. The role is open to graduates and non-graduates with customer service experience.
You will be responsible for a small outsourced team and managing the completion of our daily customer service interactions via email, phone and LiveChat. You will also be required to review and manage the department on a daily basis, monitoring issues, completing checks while suggesting and implementing change. You will need to ensure our customer service offering keeps up with very rapid business expansion while consistently maintaining our high customer service standards so customers remain the heart of our business!
About You
We are seeking candidates who can demonstrate the following qualities:
Outstanding interpersonal and communication skills in both written and spoken English
An ability to manage your own time effectively, working independently and also as part of a team
Proficiency in Microsoft Office applications, particularly within excel, and a high level of comfort working with multiple IT platforms once full training has been provided
An entrepreneurial attitude and fantastic commercial awareness with an ability to understand the business impact of all decision making
The capability to digest, process and present information and data effectively
Willingness to get involved in all aspects of the business and a variety of different tasks
A true team player with bundles of enthusiasm who is always willing to put the customer first!
Additionally the following qualities would be desirable:
Customer service experience
Other languages (especially French, German or Italian)
Experience using customer service software
Previous jewellery knowledge
Experience working in online retail
Experience in managing a team
About Us
jewellerybox is an online retailer based in South London. We are on a mission to show the world that you can buy real sterling silver and 9ct gold jewellery at costume jewellery prices. Jewellerybox.co.uk opened its digital doors in 2014 but as a company we have been retailing online since 2008. We do still consider ourselves a start up and are a small team of around 19 people, but between us we managed to ship around 14,000 orders in June 2018 and are targeting growth of around 30% a year! We all work closely together building a successful and fun retailer for ourselves and our customers!
Salary & Benefits
£20,500 – £22,000
Gym Membership
Pension
Bonus
32 Days Holiday (Including Bank Holidays)
Application Process
