Full time IT Support Technician

A position has become available to join a very successful business in Bournemouth as a key member of the IT Service Desk and support function. The purpose of the role is to work as part of a dynamic growing team to provide technical support for all employees across several sites. You will be based mainly in the Bournemouth office but occasional travel to other sites in the South will be required, so you will need a valid driving licence.

The IT Support Technician is responsible for accurately logging and resolving support requests as well as meeting employee satisfaction and continuous service delivery demands. The IT Support team works in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person requiring excellent communication skills.

Key Responsibilities:

Accurately log and resolve support requests, meeting employee satisfaction standards and ensuring the continuous delivery of service

To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications

To accurately record, update and document requests using the IT service desk system

To assist all our users with any logged IT related incident when called upon

Prioritising and managing many open incidents at one time

To monitor and maintain computer systems and network infrastructure

Setting up new users’ accounts and profiles and dealing with password issues

To respond to requests within set service level agreements (SLA’s)

To install and configure new IT equipment

To resolve incidents and upgrade different types of software and hardware

To resolve incidents with printers, copiers and scanners

To communicate effectively with technical and non-technical colleagues at all levels in the organisation

Required skills:

A minimum of two years’ experience in an IT support role

A working knowledge of PC’s and mobile devices in the standalone and networked environment

A good working knowledge of all Microsoft Office Applications & Operating Systems (including Mac OS)

Ability to learn new technologies and applications quickly

Communication, analytical and time management skills

Good interpersonal and customer care skills