ID : 25080
Position Description
Job Summary and Scope: To build customer loyalty and confidence by making outbound calls to existing customers. Work directly with the customer and sales professional as a main source for products, service, and problem resolution. Ensure that customer expectations are met. Continually strive to improve customer relationship
Job Responsibilities:
Communicate with customers to understand needs and concerns
Develop solutions for customer independently, with Team Leader
Maintain open lines of communication with existing and new customers
Use available systems to promote and communicate
Upsell new protection plans
Performs other related duties and responsibilities as required or assigned
Required Skills:
Punctual and regular attendance
Strong customer service skills (friendly, courteous and helpful)
Strong communication skills (listening, verbal and written)
Ability to recognise and resolve a majority of issues independently
Consistently exhibit high level of motivation and sense of urgency, problem solving skills
Ability to prioritise, set and consistently achieve goals, strong time management skills
Strong team player
Willingness to learn
Can communicate to all levels
Contribute to providing a safe work environment
Hours:
Monday- Thursday 11am-8pm
Friday 11:30- 6pm
Max 2 Saturdays per month (9am-5pm)
Benefits include:
Starting salary of £19,000- £20,000 + Bonus
First pay rise offered within the first 6 months.
