Immediate start – Ecommerce & Customer Service Assistant

Overview

The Cefinn ecommerce team is expanding and we are looking for a bright and personable individual to help run the day-to-day functioning of the website and customer service. The Ecommerce & Customer Service Assistant will be a crucial part of a small team and a dynamic, fast-growing company based in West London. The right candidate will develop with the role, enjoying exposure to different areas of the fashion industry and all the various functions of a growing online brand with opportunity to contribute directly to its success.

Main Duties and Responsibilities

Monitor the website’s performance, highlighting issues but also opportunities for improvements

Compile and provide weekly and monthly data on the website and customers

Assisting the Ecommerce Manager in researching, preparing and implementing projects and campaigns

Managing the upload of new products, assets and content to the website – preparing the website for marketing campaigns

Assisting with the production of assets and content for the website: photoshoots, PR and marketing initiatives, sample management and sample send outs

First point of contact for customer enquiries over phone and email, ensuring timely and accurate response and providing excellent customer service

Building relationships with customers to encourage repeat purchases and looking for customer retention opportunities

Provide customer service at trunk-shows and other customer-facing events

Assisting the Fulfilment Co-ordinator in resolving any logistical issues affecting customers’ orders

Candidate’s background

Customer service background, whether in bricks and mortar or online, retail or service industry

An interest in ecommerce and the world of online retail

Experience working within an office environment

Computer literate and confident working quickly with Microsoft Office, especially Excel

An understanding of and experience with Photoshop and Magento would be greatly beneficial

Key Personal Competencies/Skills

We are a small team, so you must be proactive and willing to roll up your sleeves and get stuck in. We are looking for someone who:

Has excellent written and verbal communication with a personable phone manner

Is passionate about providing great customer service and resolving problems

Is highly motivated, hardworking, flexible and comfortable with change

Highly accurate with a meticulous eye for detail

Has excellent time-management skills with the ability to multi-task across projects

A logical and analytical thinker

Takes pride in their work and enjoys seeing tasks through to completion

Start date: Immediate