ID : 25023
Do you have administration experience?
Do you have exceptional customer service skills?
If you do then we need you!
An outstanding opportunity has arisen for a Customer Services Administrator to join an established and growing leader in the ventilation industry based at our offices in High Wycombe. This role would suit a bright and motivated individual that has had previous experience within a Customer Services or Client Services role.
Key Responsibilities
Answering incoming phone calls and responding to emails.
Order processing and sales administration.
Processing of goods return requests from customers and their credits.
Respond to customer queries with solutions including complaint resolution.
Providing high quality accurate reports (daily, weekly, and monthly).
Ensure a high level of communication is maintained with field engineers and customers, along with the coordination and payment of site visits.
Keep the CRM System up to date with all notes from phone calls and emails sent to and received from customers as defined in company processes.
Liaising with other departments in order to provide seamless customer service.
Customer Service | Admin | Administrator | Communication | Client Services | CRM
Essential Skills
Qualifications/ Knowledge:
Fluent English, both spoken and written is essential.
Computer literate with strong working knowledge of Microsoft Outlook, Word and Excel is required.
Skills:
Strong customer service skills and the ability to interact confidently with customers and colleagues.
Have excellent written and verbal communication skills
Ability to organise, plan and prioritise tasks, with the flexibility to change priorities.
Working in a busy environment working to targets and deadlines.
Phone answering and handling of calls
Interpersonal skills.
Experience:
Minimum 1 year’s previous experience in a Customer Service or Client Services position.
Complaint resolution experience.
Previous use of a CRM System (Customer Relationship Management) or customer database.
Desirable Skills
Previous experience of processing export orders including associated paperwork would be beneficial, but not required as training would be provided.
About Company
With a wealth of knowledge gained from over 60 years’ experience, we are widely regarded as a world leader in air movement and ventilation innovation. We operate in both domestic and commercial ventilation markets.
