ID : 25017
Opportunity for a dynamic individual with IT Support experience to join our growing IT Company with an exciting team. We provide Managed IT support services to both public and private sector clients.
Role is part-time 2 and half Days (Monday, Tuesday and Wednesday – half day)
Training to be provide – practical on-site & and through other resources
Main responsibilities:
Monitoring Helpdesk for existing/new tickets
Installing and configuring computer hardware such as PCs, laptops and mobile devices
Troubleshooting and maintaining networks switches and patching
Troubleshooting printers issues such connectivity and drivers
Managing existing Gmail e-mail system by creating, editing new e-mail accounts
Planning and undertaking scheduled maintenance upgrades
Talking to clients and computer users to determine the nature of problems and keep them informed by updating them with the latest information about an ongoing case until is resolved.
Investigating, diagnosing and solving computer software and hardware faults
Obtaining replacement or specialist components, fixtures or fittings
Dealing with AV issues such us Projectors, interactive Whiteboards and sound.
Managing stocks of equipment, consumables and other supplies.
Escalating issues to 3rd Line
Liaising with 3rd Party suppliers on behalf of the client
Key skills for technical support Candidate
Technical computer skills such as: MS-Office package 2010/2013/2016, Windows 7, 10 – Essential
Windows server 2008 R2/2012- 16 and Gmail Administration – Training to be provided
Professional certificates – Not essential (would be bonus if obtained)
Organisational skills
Interpersonal skills
Communication skills
Patience
A meticulous and methodical nature
A logical mind
Capable of working well under pressure
