Permanent Position Service Co-ordinator

Salary: £17,000-£19,000pro rata

The successful candidate will be responsible for coordinating the day to day work for the service department, engineers work load, customers contracts and administration. They will be will be responsible for:

Ensuring that the contracts operate within the clients operational requirements at all times and keep their line manager informed of any contract failings.

Creating all KPI reports for the client on specific time frames and ensure that these are delivered on the date required at all times.

All time sheets are correct and cleared down each day and Invoicing is completed, specifically to the customer’s contract.

Responsibilities include:

Logging calls, placing orders and arranging appointments

Fielding queries from clients, residents, engineers and management

Meeting deadlines – individual calls, appointments, reports, invoicing

Communicating with customers, management and engineers

Report writing – both internal and external reports

Pricing and invoicing dealing with invoice queries.

Managing the escalation of jobs to ensure completion within predetermined timescales.

Administering engineers time

Assisting with the day to day administration of contracts, emails, typing letters, filing, making appointments and follow on appointments, correlating information as per the contract mangers instructions.

Using Client and OpenView IT systems and ensuring both are kept up to date in line with contract requirements

The list is not exhaustive

Person Specification

Essential Experience

In front line resolution of customer’s queries.

Administration within the service sector.

Organising labour resources to meet customer’s expectations.

Good operational knowledge of Microsoft word, excel and outlook.

Consolidate information into a coherent report.

Desirable Experience

Experience costing calls using SOR’s or bespoke rates.

Organising a team of engineers.

Working to customers KPI’s.

Attending performance meetings with customers.

Knowledge of Geographical Areas within the contract area would be an advantage.

Essential Competencies

You will have good communication skills both verbally (on the phone and face to face) and written.

Special aptitudes

Customer focused.

Professional.

Excellent time keeping and attendance

Excellent work ethic

Confident.

Ability to work as a team.

Ability to work on own initiative.

Ability to learn new IT systems.