ID : 25060
Our established and growing Company is seeking an experienced and professional Client Relationship Manager to join its expanding team.
Working for one of the UK’s leading providers in occupational health services, this role will manage the strategic, operational and commercial relationship with a portfolio of clients.
This is an excellent opportunity for a confident and enthusiastic individual with proven experience managing relationships with large, high-profile clients. Working with a dedicated team, this role will focus on the delivery of an exceptional and professional level of client service.
This is a full time role working Monday to Friday, 37.5 hours per week.
Key Responsibilities:
Manage a portfolio of high value clients, maintaining and improving client relationships by honest and proactive communication through a variety of mediums including face to face visits, telephone calls, educational material, email and video calls
Develop and deliver strategic review plans to ensure the occupational health service assists our clients with achieving their HR, Health & Safety and Wellbeing objectives
Review services delivered and proactively develop initiatives to demonstrate best value and return on investment for clients
Advise clients on new and revised occupational health and related services to ensure the commercial development of contracts
Advise the Business Development team on retender and renewal opportunities and evidence contract delivery to aid sophisticated, evidence-based responses
Lead client implementations requiring the co-ordination of both clinical and operational assets in conjunction with other department leads
Review and analyse client management information to identify trends and opportunities for enhanced service delivery
Liaise and manage sub-contractor relationships, co-ordinating service delivery and reporting
Ensure contractual terms are appropriate for services delivered and amended appropriately
Support Team Managers with significant service delivery change or contractual issues
Additional Salary Info: 25 Days Holiday, Health Cash Plan, Perkbox
Administration | Client Relationship | KPIs | Customer Service | Contract Management
Essential Skills
Strong verbal and written communication skills
Experience of project management
Ability to produce and analyse business management information
Proven experience of relationship and contract management within the medical or insurance sectors
Ability to use own initiative and take a proactive approach
Ability to prioritise a varied and busy workload, managing multiple projects and relationships
Willing to take an active role in own personal development
Good IT skills to include the use of database systems, Outlook, Word and Excel
Excellent approach to customer service
Desirable Skills
Knowledge of Office 365
About Company
We are one of the UK’s leading providers of occupational health services. Established in 2002 by a group of occupational health professionals, we have experienced strong, steady growth. We offer a full portfolio of occupational health services, combining them into bespoke programmes that suit your organisation’s people and their needs. We also provide innovative medical care training courses that give personnel the skills they need to handle medical emergencies.
The information you submit to us as part of your application for employment will be held and used by us in accordance with the provisions of the Data Protection Act 2018, which incorporates the General Data Protection Regulation (GDPR), and all relevant subsequent legislation. From the point at which we receive your application we will be required to maintain and process data about you for the purposes of reaching and communicating a recruitment decision. If your application is selected for interview you will be sent an Applicant Privacy Notice giving further details on how we will process and maintain any personal information gathered during this stage of the recruitment process.
We will retain the details of unsuccessful applicants for a period 12 months following the completion of the recruitment process.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
