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JOBS Customer Service & Call Centre Officer

Senior Advice Officer

£29,000.00 (Fixed)

    Price : £29,000.00 (Fixed)
    Type : Jobs
    Date : 27th July 2018
    Condition : Full time
    Warranty : No
    Location : Birmingham, UK

    National Governance Association has an exciting opportunity for a Senior Advice Officer to join the team based in Birmingham. You will work on a full time permanent basis and receive a competitive salary of £25,000 – £29,000 per annum depending on experience (with future increments linked to performance).

    The National Governance Association aims to represent all school governors and trustees in England; there are over 250,000 governors/trustees, one of the largest volunteer groups in the UK. We are an independent charity that aims to support and promote good governance in our schools.

    As our Senior Advice Officer you will support an effective and efficient advice service for members by providing information and advice relating to the whole-range of functions of governing boards of local authority maintained schools and academies primarily by telephone and email. You will also produce guidance and materials for inclusion in National Governance Association publications and online guidance centre.

    Responsibilities of our Senior Advice Officer include:

    – Provide advice to Gold Members via telephone and email

    – Undertake legal and other research relevant to members enquiries

    – Ensure that all advice work conforms to service

    – Provide supervision to information/advice officers including monitoring incoming queries and allocating work amongst the team and supporting the Head of Advice to induct new members of the team

    – Contribute material for the National Governance Association Guidance Centre, publications and events

    – Contribute draft articles for the weekly newsletter

    – Provide briefings for senior staff for meetings, consultations etc.

    – Contribute to the National Governance Association Guidance Centre by writing new guidance, reviewing and updating existing NGA guidance

    – Be an active member of National Governance Association and work within and support National Governance Association’s policies and procedures

    – Promote equality of opportunity and a respect for diversity

    Essential skills and experience required to be our Senior Advice Officer:

    – Three years experience of providing school governance advice – two years may be considered in exceptional circumstances

    – Knowledge of English governmental structures and specifically the education sector

    – Experience of providing feedback, supervision and support to team members

    – Excellent writing skills to communicate complex issues in a clear, concise and accessible manner

    – Good customer service skills, including listening skills and a professional telephone manner

    – Ability to monitor team workloads and adherence to service and quality standards

    – Ability to identify improvements to the systems, policies and practices of the advice process

    – Ability to research and interpret legislation and policies and apply these to practical situations

    – Excellent analytical skills and the ability to identify trends and emerging themes from research and data

    – Excellent ICT skills and the ability to maximise the use of technology to improve services

    – Understanding of and ability to uphold the principle of confidentiality

    – Readiness to travel in the UK

    – Readiness to work some unsociable hours (some evenings and weekends)

    – An engaging and enthusiastic team player with a readiness to respond to developments as they occur

    It would also be desirable for the ideal candidate to have:

    – Willingness to volunteer as a school governor

    – Understanding of employment law and practice

    Benefits of becoming our Senior Advice Officer:

    – 25 days annual leave + bank holidays

    – Pension at 6% on completion of probation (6 months)

    – This role is full time, 37.5 hours per week and some evening and weekend working will be required. Applications for job share or four days a week will also be considered.

    Closing Date: Monday 18 June 2018 – 12 Noon

    Interview Date: Monday 25 June 2018